Frequently Asked Questions

How can I pay for my order?
WickerFurnitureGroup.com accepts all major credit cards, personal checks (product does not ship until check clears) and company checks (based on approved credit line).

Is it safe to use my credit card for online purchases?
Yes, it's extremely safe. At WickerFurnitureGroup.com, we provide a secured checkout with Secure Socket Layering (SSL up to 256 bits) for processing your payments online. Add items to your cart and click Secure Checkout to make your payment using a Visa, MasterCard, Discover or American Express. Due to popular demand, you can also use this method to pay using your PayPal account or your Google Checkout account. You can also use your regular checking account through MyeCheck or layaway your order using eLayaway. Payments will be billed as "OCG LLC" - our parent company name.

How soon will my order be shipped?
Since all of our products are in stock, your order will ship within 3-4 business days depending on the volume of orders we are receiving.

Will I have to put my furniture together?
No, all of our wicker furniture ships fully assembled.

How will my furniture arrive?
The majority of our furniture ships by truck (LTL Freight). However, our smaller pieces, such as ottomans and end tables, ship via UPS or FedEx Ground when purchased individually.


Still have questions or concerns? Please email us or call us at 1.800.510.8325 (M-F 8 a.m. - 12 Midnight CST), and one of our friendly customer service representatives will be glad to help you!